Hotel Front Desk Associate

BEST WESTERN TOLLESON; Tolleson (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Best Western Tolleson Hotel is seeking a Front Desk Associate to be the guests' first point of contact, handling check-ins/outs, reservations, and information on rooms, rates, amenities, and local attractions.

The role requires reliable attendance, a strong work ethic, and flexibility, with weekend and holiday shifts and training hours described. You will strive to create a pleasant and memorable stay for guests.

Qualifications

• Experience in hotel front desk or receptionist roles.
• Familiarity with hotel reservations software.
• Understanding of travel planning sites (Expedia, TripAdvisor).
• Strong customer service orientation.
• Excellent communication and organizational skills.

Responsibilities

• Check guests in and out.
• Assist guests and handle inquiries.
• Manage online and phone reservations.
• Verify payment methods and credit card data.
• Register guests and collect stay details.
• Welcome guests and assign rooms.
• Inform guests about hotel amenities and local attractions.
• Respond to guest complaints in a timely, professional manner.
• Coordinate with housekeeping to prepare rooms for guests.
• Confirm group reservations and upsell services.
• Maintain records of bookings and payments.

Skills

Hotel front desk experience

Reservations software

Travel sites knowledge

Customer service

Communication & organization

Job description

Best Western Tolleson Hotel is looking to add a Front Desk Associate to serve as our guests first point of contact and manage all aspects of their accommodation. The Hotel Front Desk Associates responsibilities include registering guests, managing reservations and providing information about rooms, rates, amenities, as well as local area attractions. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

We are seeking someone with great attendance and a good work ethic. We are in need of someone who is reliable and has flexibility. Weekends along with some holidays are REQUIRED. During training you will work a combination of 6am to 2pm and 2pm to 10pm shifts before settling into your regular schedule.

Responsibilities

• Perform all check-in and check-out tasks
• Provide excellent customer service while assisting guest needs
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guest complaints in a timely and professional manner
• Coordinate with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
• Confirm group reservations
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, or similar computer experience
• Understanding of how travel planning websites operate, like Expedia and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills