Hospitality Front Desk Pro - Guest Experience & Travel

Guest Services, Inc.; Naples (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Team member travel rates

Job summary

Guest Services, Inc. at DoubleTree Suites by Hilton Naples is seeking a friendly Front Desk/Guest Service Agent to deliver warm hospitality and smooth guest experiences at check-in and check-out. You will assist guests with reservations and special requests while upholding high service standards.

The role emphasizes clear communication, attention to detail, and a team-focused approach. Weekend and holiday availability is often required, with benefits including team member rates at Hilton

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication and customer service skills required.
• Ability to work flexible schedules, including weekends/holidays.

Responsibilities

• Welcome guests with a warm smile and genuine hospitality.
• Provide efficient and friendly check-in and check-out experiences.
• Assist guests with reservations, inquiries, and special requests.
• Respond to guest needs and resolve concerns with professionalism and care.
• Work closely with team members to ensure exceptional guest experiences.

Skills

Customer service

Communication

Multitasking

Teamwork

Dependability

Job description

Guest Services, Inc. at DoubleTree Suites by Hilton Naples is seeking a friendly Front Desk/Guest Service Agent to deliver warm hospitality and smooth guest experiences at check-in and check-out. You will assist guests with reservations and special requests while upholding high service standards.

The role emphasizes clear communication, attention to detail, and a team-focused approach. Weekend and holiday availability is often required, with benefits including team member rates at Hilton