Hotel Front Desk Agent - FT and PT available

Guest Services, Inc.; Naples (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Team member travel rates

Job summary

Guest Services, Inc. at DoubleTree Suites by Hilton Naples is seeking a friendly Front Desk/Guest Service Agent to deliver warm hospitality and smooth guest experiences at check-in and check-out. You will assist guests with reservations and special requests while upholding high service standards.

The role emphasizes clear communication, attention to detail, and a team-focused approach. Weekend and holiday availability is often required, with benefits including team member rates at Hilton

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication and customer service skills required.
• Ability to work flexible schedules, including weekends/holidays.

Responsibilities

• Welcome guests with a warm smile and genuine hospitality.
• Provide efficient and friendly check-in and check-out experiences.
• Assist guests with reservations, inquiries, and special requests.
• Respond to guest needs and resolve concerns with professionalism and care.
• Work closely with team members to ensure exceptional guest experiences.

Skills

Customer service

Communication

Multitasking

Teamwork

Dependability

Job description

Compensation Amount:

16.50 USD Hourly

Job Summary:

At DoubleTree Suites by Hilton Naples, hospitality is at the heart of everything we do! We are looking for a friendly, enthusiastic, and service oriented Front Desk/Guest Service Agent to join our team.

Job Description:

Your Role:

• Welcome guests with a warm smile and genuine hospitality.
• Provide efficient and friendly check-in and check-out experiences.
• Assist guests with reservations, inquiries, and special requests.
• Respond to guest needs and resolve concerns with professionalism and care.
• Work closely with team members to ensure exceptional guest experiences.

What Makes You a Great Fit:

• A positive attitude and passion for hospitality.
• Excellent communication and customer service skills.
• Strong attention to details and ability to multitask.
• Dependability, flexibility, and a team-oriented mindset.
• Previous hotel or customer service experience preferred.
• Ability to work a flexible schedule, including weekends and holidays.

Why Join Our Team?

• Become part of a welcoming, supportive team that values genuine hospitality, teamwork, and exceptional guest service.
• Enjoy great benefits, including team member travel rates at Hilton properties around the world.
• Work in a positive, team-oriented environment were your contributions are valued and appreciated.

Physical and Mental Requirements:

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.