Guest Experience Agent — Check-In & Service, Travel Perks

Guest Services Inc; United States; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Team member travel rates

Job summary

Guest Services, Inc. is seeking a friendly Front Desk/Guest Service Agent for DoubleTree Suites by Hilton Naples. Welcome guests with a warm smile and provide efficient check-in and check-out.

You will assist guests with reservations and inquiries, resolve concerns, and work closely with team members to ensure exceptional experiences. Flexible schedule including weekends and holidays is required.

Qualifications

• Hospitality mindset and positive attitude.
• Excellent communication and customer service skills.
• Strong attention to detail and multitasking ability.
• Dependability, flexibility, and team orientation.
• Previous hotel or customer service experience preferred.
• Ability to work weekends and holidays.

Responsibilities

• Greet guests with a warm smile and provide friendly check-in/check-out experiences.
• Assist guests with reservations, inquiries, and special requests.
• Respond to guest needs and resolve concerns professionally and with care.
• Collaborate with team members to ensure exceptional guest experiences.

Skills

Positive attitude

Customer service oriented

Excellent communication

Detail oriented

Multitasking

Dependable & flexible

Hotel/customer service experience

Job description

Guest Services, Inc. is seeking a friendly Front Desk/Guest Service Agent for DoubleTree Suites by Hilton Naples. Welcome guests with a warm smile and provide efficient check-in and check-out.

You will assist guests with reservations and inquiries, resolve concerns, and work closely with team members to ensure exceptional experiences. Flexible schedule including weekends and holidays is required.