Hospitality Front Desk Pro — Guest Check-In & Service

StepStone Hospitality; Augusta (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

DoubleTree by Hilton Augusta is seeking a welcoming Front Desk Agent to greet guests, check in/out, and ensure a memorable stay. You will register and assign rooms, issue keys, handle inquiries, and assist with reservations.

The role requires prior hotel front desk experience, strong communication in English, and the ability to work flexible shifts. Join a team that values hospitality, professionalism, and guest satisfaction, with opportunities to develop service skills and contribute to a

Qualifications

• Prior hotel front desk experience required; Hilton experience preferred.
• Open availability required to cover shifts.
• Ability to communicate clearly in English with guests and staff.
• Proficiency with office software and hotel systems.
• Able to follow StepStone and hotel policies.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Skills

Front desk experience

Guest service

English language fluency

Open availability

Hospitality

Tools

PEP Hilton System

Job description

DoubleTree by Hilton Augusta is seeking a welcoming Front Desk Agent to greet guests, check in/out, and ensure a memorable stay. You will register and assign rooms, issue keys, handle inquiries, and assist with reservations.

The role requires prior hotel front desk experience, strong communication in English, and the ability to work flexible shifts. Join a team that values hospitality, professionalism, and guest satisfaction, with opportunities to develop service skills and contribute to a