Front Desk Agent

StepStone Hospitality; Augusta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

DoubleTree by Hilton Augusta is seeking a friendly Front Desk Agent to greet guests, check in/out, and ensure a memorable stay.

You will handle room assignments, assist with guest inquiries, manage reservations, and process payments while delivering exceptional service in a fast-paced hospitality environment.

Open availability and clear English communication are required, with prior front desk experience and Hilton knowledge considered a plus.

Qualifications

• Prior hotel front desk experience required; Hilton experience preferred.
• Open availability is required.
• Clear English communication is essential.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Skills

Customer service

Communication

Teamwork

Tools

PEP Hilton System

Job description

Description

Join Our Team at DoubleTree by Hilton Augusta!

Are you friendly, professional, and passionate about providing exceptional guest service? DoubleTree by Hilton Augusta is seeking a welcoming and dependable Front Desk Agent to create a positive first impression, assist guests with check-in and check-out, and ensure every guest enjoys a comfortable and memorable stay. If you enjoy working with people and thrive in a fast-paced hospitality environment, we would love to have you join our team!

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Requirements

• Must have prior hotel front desk experience; Hilton experience preferred.
• Open availability is a must.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Knowledge of PEP Hilton System is a plus!
• Must have a comprehensive knowledge of the English language to effectivelycommunicatewith guests, associates, and vendors.