Hospitality Front Desk Operations Manager

Paylocity; Markwood (NC); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Vacation time

Insurance benefits

Quarterly bonuses

Hotel discounts

Job summary

Summit Hospitality Group seeks an Operations Manager for the Hotel Division to lead the front desk, oversee staff training, and drive inter-department communication. The role demands strong people skills and a sense of urgency to resolve guest issues while upholding brand standards.

Responsibilities include budgeting, scheduling, and ensuring exceptional guest service across shifts. This is a highly visible position requiring adherence to corporate policies and franchise standards.

Qualifications

• 2–5 years of experience with name-brand hotel/restaurant companies
• 2–5 years of progressive management experience preferred
• Service-oriented style with professional presentation and interpersonal skills
• Clear concise written and verbal communication skills (English)

Responsibilities

• Manage front office operations and staff scheduling.
• Develop and manage the budget and labor cost plans with AGM & GM.
• Ensure adherence to approved budget and brand standards.
• Maintain guest satisfaction and resolve complaints promptly.
• Coordinate with Housekeeping to ensure smooth operations.
• Cover open shifts and support shifts as needed.

Skills

Staff leadership

Front office operations

Customer service

Communication

Scheduling

Education

Hotel/Hospitality degree

Tools

Microsoft Excel

Microsoft Office

Job description

Summit Hospitality Group seeks an Operations Manager for the Hotel Division to lead the front desk, oversee staff training, and drive inter-department communication. The role demands strong people skills and a sense of urgency to resolve guest issues while upholding brand standards.

Responsibilities include budgeting, scheduling, and ensuring exceptional guest service across shifts. This is a highly visible position requiring adherence to corporate policies and franchise standards.