Front Office Ops Manager - Flexible Schedule

Summit Hospitality Group, Ltd.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Personal time/Vacation time

Insurance benefits

Quarterly Bonuses

Hotel Discounts

Job summary

Summit Hospitality Group is seeking an Operations Manager for its Hotel Division to lead front desk operations, staff training, inter-department communications, and scheduling with a focus on guest satisfaction. This highly visible role requires adherence to corporate policies and Franchise Brand standards.

The ideal candidate has 2–5 years in hotel/restaurant management, strong English communication, and proficiency in Microsoft Office. Weekend flexibility and US work authorization are expected.

Qualifications

• 2–5 years of experience with name-brand hotel/restaurant companies.
• 2–5 years of progressive management experience preferred.
• Service-oriented style with professional presentation and interpersonal skills.
• Hotel/Hospitality degree is an asset.
• Clear concise written and verbal communication skills (English).
• Proficient in Microsoft Office and Excel.
• High energy, entrepreneurial spirit, motivational leader.
• Interest in career progression in hotel/hospitality management roles.

Responsibilities

• 50 hour work week, including weekends/evenings; overtime by approval.
• Plan and manage front office operations.
• Develop and recommend budget and labor costs with hotel leadership.
• Adhere to budget and maintain staffing levels for service goals.
• Maintain guest room inventory and oversee front desk tasks.
• Coach and counsel employees to meet brand standards.
• Perform front office duties as needed to support service.
• Handle invoices, deposits, accounts receivable, scheduling, and petty cash.
• Maintain communications with Housekeeping and other departments.
• Manage pricing information, rates, and special packages.
• Investigate and resolve guest complaints promptly.
• Lead teams, manage processes, and hold staff accountable.
• Cover open shifts due to call-offs or low business levels.
• Work all shifts, including weekends and evenings.
• Develop staff through training and coaching.
• Inspect public areas for cleanliness.
• Duties subject to change and additional tasks may be assigned.

Skills

Interpersonal skills

Written communication

Verbal communication

Leadership

Customer service

Education

Hotel/Hospitality degree

Tools

Microsoft Office

Excel

Job description

Summit Hospitality Group is seeking an Operations Manager for its Hotel Division to lead front desk operations, staff training, inter-department communications, and scheduling with a focus on guest satisfaction. This highly visible role requires adherence to corporate policies and Franchise Brand standards.

The ideal candidate has 2–5 years in hotel/restaurant management, strong English communication, and proficiency in Microsoft Office. Weekend flexibility and US work authorization are expected.