Assistant General Manager

Summit Hospitality Group, Ltd.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Personal time/Vacation time

Insurance benefits

Quarterly Bonuses

Hotel Discounts

Job summary

Summit Hospitality Group is seeking an Operations Manager for its Hotel Division to lead front desk operations, staff training, inter-department communications, and scheduling with a focus on guest satisfaction. This highly visible role requires adherence to corporate policies and Franchise Brand standards.

The ideal candidate has 2–5 years in hotel/restaurant management, strong English communication, and proficiency in Microsoft Office. Weekend flexibility and US work authorization are expected.

Qualifications

• 2–5 years of experience with name-brand hotel/restaurant companies.
• 2–5 years of progressive management experience preferred.
• Service-oriented style with professional presentation and interpersonal skills.
• Hotel/Hospitality degree is an asset.
• Clear concise written and verbal communication skills (English).
• Proficient in Microsoft Office and Excel.
• High energy, entrepreneurial spirit, motivational leader.
• Interest in career progression in hotel/hospitality management roles.

Responsibilities

• 50 hour work week, including weekends/evenings; overtime by approval.
• Plan and manage front office operations.
• Develop and recommend budget and labor costs with hotel leadership.
• Adhere to budget and maintain staffing levels for service goals.
• Maintain guest room inventory and oversee front desk tasks.
• Coach and counsel employees to meet brand standards.
• Perform front office duties as needed to support service.
• Handle invoices, deposits, accounts receivable, scheduling, and petty cash.
• Maintain communications with Housekeeping and other departments.
• Manage pricing information, rates, and special packages.
• Investigate and resolve guest complaints promptly.
• Lead teams, manage processes, and hold staff accountable.
• Cover open shifts due to call-offs or low business levels.
• Work all shifts, including weekends and evenings.
• Develop staff through training and coaching.
• Inspect public areas for cleanliness.
• Duties subject to change and additional tasks may be assigned.

Skills

Interpersonal skills

Written communication

Verbal communication

Leadership

Customer service

Education

Hotel/Hospitality degree

Tools

Microsoft Office

Excel

Job description

SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION

SUMMARY

The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount.

Prerequisites/Qualifications

• A minimum of 2-5 years of experience with name-brand hotel/restaurant companies
• 2-5 years of progressive management experience preferred
• Service-oriented style with professional presentation and interpersonal skills
• Hotel/Hospitality degree is an asset
• Clear concise, written and verbal communication skills (English)
• Proficient in Microsoft & Excel
• High energy, entrepreneurial spirit, motivational leader.
• Interest in career progression in hotel/hospitality management roles

Work Environment

• Flexible work schedule
• Able to lift 25 lbs.
• Valid Driver’s License
• Sitting, standing, and moving for extended periods of time

Benefits

• Personal time/Vacation time
• Insurance benefits
• Quarterly BonusesHotel Discounts

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

DUTIES & RESPONSIBILITIES

• The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt
• Responsible for short and long term planning and management of the hotel’s Front Office operations
• Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
• Strict adherence to the approved budget for the hotel operations
• Ensure proper staffing levels for customer service goals
• Maintain guest room inventory
• Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
• Perform all tasks of a Front Office staff as needed to facilitate service
• Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections
• Maintain excellent communications with Housekeeping Department
• Maintain information on prices, rates, special packages, programs, etc.
• Investigate, analyze, resolve and report guest complaints in a timely fashion
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
• Cover open shifts due to call offs and/or low business levels
• Must be able to work all shift including weekends and evenings
• Capable of developing and training subordinates
• Inspect public areas and ensure proper cleanliness
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed