Front Desk Ops Leader - Flexible Schedule & Growth

Summit Hospitality Incorporated; Markwood (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Personal time/Vacation time

Insurance benefits

Quarterly Bonuses

Hotel Discounts

Job summary

Summit Hospitality Group seeks an Operations Manager for the Hotel Division to lead front desk operations, staff training, and inter‑department communications. You will coach staff, manage scheduling, and maintain guest satisfaction while upholding corporate policies and Brand standards.

Strong communication, high energy, and a service-oriented mindset are essential, as is proficiency with Microsoft Excel and English fluency. Flexibility with a 50-hour work week may be required.

Qualifications

• Minimum 2–5 years in name-brand hotel/restaurant environments.
• Service-oriented style with professional presentation and interpersonal skills.
• Clear written and verbal English communication.

Responsibilities

• Lead front desk operations and staff scheduling.
• Coach and counsel employees to meet brand standards.
• Develop and manage the front office budget and labor plans.
• Maintain guest satisfaction and handle guest issues promptly.
• Coordinate with Housekeeping and other departments.

Skills

2-5 years experience

Leadership

People skills

Strong communication

English proficiency

Proficient in Microsoft

Education

Hotel/Hospitality degree

Tools

Microsoft Excel

Job description

Summit Hospitality Group seeks an Operations Manager for the Hotel Division to lead front desk operations, staff training, and inter‑department communications. You will coach staff, manage scheduling, and maintain guest satisfaction while upholding corporate policies and Brand standards.

Strong communication, high energy, and a service-oriented mindset are essential, as is proficiency with Microsoft Excel and English fluency. Flexibility with a 50-hour work week may be required.