Hospitality Front Desk & Guest Services Lead

Family House

Pittsburgh (Allegheny County)

On-site

USD 32,000 - 42,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Family House in Pittsburgh seeks a Front Office Specialist to deliver exceptional guest services and manage office operations. You will greet guests, handle reservations, monitor safety, and coordinate with staff to ensure confidential, accurate financial records and smooth housing processes.

Strong communication and organization are essential in a fast-paced, compassionate environment. Applicants should have a High School diploma or GED, prior customer service experience, and basic computer

Qualifications

High School diploma or GED required; Bachelor’s degree preferred.
Strong guest-service orientation and basic computer skills expected.
Ability to manage confidential information and multi-task under pressure.

Responsibilities

Upholds FH Guest Services Standards and greets guests warmly.
Assist guests with check-ins/check-outs and reservations in collaboration with Housing.
Manage office/financial records and daily cash reports.
Respond to maintenance needs and report safety concerns via the appropriate channels.
Coordinate with Front Office Supervisor/Manager on shift activities and incidents.
Support volunteers and staff with policies and procedures and guest inquiries.