Guest Experience & Front Desk Specialist

Family House; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Vacation and sick days

403B with employer match

Job summary

Family House is seeking a Front Office Specialist in Pittsburgh to ensure exemplary guest services, manage daily operations, and support financial and housing processes. The role emphasizes safety, confidentiality, and compassionate guest interactions within a busy hospitality environment.

Responsibilities include check-ins/outs, payments, incident reporting, and collaboration with Supervisors and Housing staff.

Qualifications

• High School diploma or GED required; bachelor’s degree preferred but not required.
• Minimum six months in business, customer service or hospitality is preferred but not required.
• Basic computer skills including Microsoft Office Suite and Outlook; ability to learn hospital-specific software.

Responsibilities

• Greet guests and provide excellent guest services; facilitate resources for medical, emotional, social, or spiritual support.
• Manage check-ins/outs, payments, and room requests using the room request system; collaborate with Housing.
• Maintain financial records for guest registrations, payments, and third-party billing; prepare Daily Cash Reports.
• Assist with safety, maintenance reporting and incident documentation; support house operations and staffing needs.
• Attend mandatory staff meetings and participate in training; support in training new hires.

Skills

Customer service

Hospitality

Communication

multitasking

Education

High School Diploma

Tools

WebRezPro

Outlook

Microsoft Office

Job description

Family House is seeking a Front Office Specialist in Pittsburgh to ensure exemplary guest services, manage daily operations, and support financial and housing processes. The role emphasizes safety, confidentiality, and compassionate guest interactions within a busy hospitality environment.

Responsibilities include check-ins/outs, payments, incident reporting, and collaboration with Supervisors and Housing staff.