Hospitality Front Desk Agent - Guest Experience & Revenue

Sheraton Augusta Hotel; Augusta (GA); On-site; USD 30,000 - 36,000; Full time

Job summary

Sheraton Augusta Hotel is seeking a front desk agent to warmly welcome guests, register arrivals, handle inquiries and process reservations by phone, fax or electronic systems.

You will balance room availability, set the nightly inventory, assist travel agents, and coordinate with sales to maximize occupancy while upholding hotel credit policies. Training on Marriott courses is provided within 90 days of hire, on-site work required.

Qualifications

• HS Diploma or equivalent is required.
• 1 year of previous experience as front desk agent is preferred.

Responsibilities

• Answer inquiries pertaining to hotel services, registration of guests, and travel directions.
• Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill no-show guests.
• Balance daily room availability and rates; set the house and assign rooms; block rooms for VIPs.
• Enforce hotel and company credit policies.
• Use yield management policies to maximize revenue and occupancy.
• Complete required Marriott training courses within 90 days of hire.

Education

HS Diploma or equivalent

Job description

Sheraton Augusta Hotel is seeking a front desk agent to warmly welcome guests, register arrivals, handle inquiries and process reservations by phone, fax or electronic systems.

You will balance room availability, set the nightly inventory, assist travel agents, and coordinate with sales to maximize occupancy while upholding hotel credit policies. Training on Marriott courses is provided within 90 days of hire, on-site work required.