Front Office Team Leader - Guest Experience & Ops

Azalea Investments, LLC.; Augusta (GA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Vision insurance

Opportunity for advancement

Job summary

Augusta Marriott at the Convention Center, part of ARLLC, seeks an Assistant Front Office Manager to supervise front desk staff and ensure adherence to hotel policies, procedures and standards. You will oversee check‑in/check‑out, train staff, and assist the Front Office Manager to maintain a smoothly operating department.

Responsibilities include coordinating with other departments, maintaining guest satisfaction, and leading by example in hospitality excellence.

Qualifications

• Ability to communicate verbally with guests and coworkers.
• Accept prolonged periods of standing and/or walking.
• Lift up to 30 pounds.
• Hold a valid driver’s license with a clean MVR.
• Knowledge of English and the local language.
• Professional, courteous public interaction.
• Effective communication with all managers, supervisors and fellow associates.

Responsibilities

• Responsible for the efficient and professional running of the front desk, including relationships with other departments.
• Ensure smooth check‑in and check‑out of all guests, properly handling guest accounts.
• Be prepared to work the night shift when required.
• Check the information board, daily event sheet, and stay current on daily operations.
• Consult supervisor for additional information.

Job description

Augusta Marriott at the Convention Center, part of ARLLC, seeks an Assistant Front Office Manager to supervise front desk staff and ensure adherence to hotel policies, procedures and standards. You will oversee check‑in/check‑out, train staff, and assist the Front Office Manager to maintain a smoothly operating department.

Responsibilities include coordinating with other departments, maintaining guest satisfaction, and leading by example in hospitality excellence.