Overnight Front Desk Guest Services Specialist

IHG Hotels & Resorts; Augusta (GA); On-site; USD 25,000 - 28,000; Full time

Job summary

IHG Hotels & Resorts in Augusta, GA seeks a friendly front desk associate to welcome guests, register them, issue keys, and answer phones with prompt, professional service.

You will upsell rooms, process cash/credit transactions, and prepare daily reports for management. The role includes handling guest requests, resolving issues, and supporting other departments as needed. Overnight shifts may be required.

Qualifications

• High School diploma or equivalent.
• Fluent English required; other languages preferred.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner and register guests.
• Up-sell rooms to maximize hotel revenue.
• Process cash and credit card transactions accurately and according to procedures.
• Prepare and transmit daily accounting reports and manage deposits.
• Respond to guest complaints and provide service recovery.
• Perform other duties including guest room tours and concierge assistance.

Skills

Customer service

Communication

English fluency

Cash handling

Education

High School diploma or equivalence

Tools

PMS systems

Job description

IHG Hotels & Resorts in Augusta, GA seeks a friendly front desk associate to welcome guests, register them, issue keys, and answer phones with prompt, professional service.

You will upsell rooms, process cash/credit transactions, and prepare daily reports for management. The role includes handling guest requests, resolving issues, and supporting other departments as needed. Overnight shifts may be required.