Hospitality Experience Manager

Sentral; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health plan

401(k) matching

PTO & holidays

Travel discounts

Employee discounts

Job summary

Sentral in Miami is seeking an Experience Manager to lead a guest-focused team on-site, delivering five-star service and proactive hospitality at the property level. This role requires strong ownership, an entrepreneurial mindset, and a commitment to superior guest experiences.

You will coach the Experience Team, coordinate events, work with Marketing and Explorer teams, and ensure seamless guest communications, inspections, and stay experiences from arrival to departure.

Qualifications

• Bachelor’s degree in hospitality management preferred.
• Experience in hospitality (hotels, resorts, luxury clubs, travel management).
• Strong customer service track record with ability to care for guests under pressure.

Responsibilities

• Uphold Sentral’s standards and provide five-star customer service.
• Lead and coach the Experience Team to deliver exceptional guest experiences.
• Plan, coordinate and oversee resident and guest events.
• Ensure guests are greeted warmly and their stays are thoroughly supported.
• Collaborate with property team to train staff and manage guest inquiries.
• Oversee onsite hospitality technology implementations with the Technology team.

Skills

Hospitality management

Customer service

Interpersonal skills

Active listening

Written & verbal communication

Flex scheduling

Discretion

Education

Bachelor’s degree in hospitality management

Job description

Sentral in Miami is seeking an Experience Manager to lead a guest-focused team on-site, delivering five-star service and proactive hospitality at the property level. This role requires strong ownership, an entrepreneurial mindset, and a commitment to superior guest experiences.

You will coach the Experience Team, coordinate events, work with Marketing and Explorer teams, and ensure seamless guest communications, inspections, and stay experiences from arrival to departure.