Guest Experience Manager - Residential Property

Lefferts; Miami Beach (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Lefferts in Miami Beach is seeking a Guest Services Manager to oversee the daily operations of the Guest Services and Customer Service functions at the property. This role leads the Customer Service team to ensure residents, guests, and visitors consistently receive professional, responsive, and high-quality service.

You will work closely with the General Manager and other departments to maintain service standards, manage scheduling, resolve escalated concerns, and drive an exceptional resident

Qualifications

• Bachelor's degree or higher in hospitality, business, or related field.
• 3-5 years in guest services, customer service, front office, hospitality, or related experience.
• Previous supervisory or management experience.

Responsibilities

• Oversee the daily operations of the Guest Services and Customer Service teams.
• Ensure residents and guests receive professional, courteous, responsive, and consistent service.
• Establish and maintain service standards, procedures, and expectations for the department.
• Serve as a point of escalation for resident and guest concerns and manage resolutions.
• Coordinate with other departments to ensure seamless property operations.
• Recruit, train, supervise, and evaluate Customer Service employees.
• Prepare departmental schedules and ensure adequate coverage.

Skills

Leadership

Communication

Conflict resolution

Organizational skills

Multitasking

Customer service mindset

Bilingual English/Spanish

Education

Bachelor's degree in Hospitality Management, Business Administration, Property Management, or related field

Tools

Microsoft Office

Property-management systems

Job description

Lefferts in Miami Beach is seeking a Guest Services Manager to oversee the daily operations of the Guest Services and Customer Service functions at the property. This role leads the Customer Service team to ensure residents, guests, and visitors consistently receive professional, responsive, and high-quality service.

You will work closely with the General Manager and other departments to maintain service standards, manage scheduling, resolve escalated concerns, and drive an exceptional resident