Hospitality & Events Operations Lead

Harry's at Hofheimer; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Harry's at Hofheimer in Richmond, VA is seeking an experienced Assistant General Manager to lead daily restaurant, rooftop, event, and entertainment operations. Reporting to the General Manager, you will ensure exceptional guest experiences while coaching front-of-house teams, managing labor, and upholding Harry's hospitality standards.

As a hands-on leader, you will drive service excellence, oversee events, maintain safety and cleanliness, and partner with managers to implement initiatives and

Qualifications

• 3-5+ years of restaurant or hospitality management experience.
• Strong leadership and coaching skills.
• Experience managing high-volume food & beverage operations.
• Exceptional guest service and conflict resolution abilities.
• Strong organizational and multitasking skills.
• Scheduling and labor management experience.
• Ability to lead in a fast-paced, high-energy environment.
• Nights, weekends, holidays, and special event availability.

Responsibilities

• Support the General Manager in overseeing daily restaurant, rooftop, bar, event, and entertainment operations.
• Act as Manager-on-Duty during assigned shifts and manage overall building operations.
• Ensure smooth opening, shift transition, and closing procedures.
• Monitor labor, staffing levels, guest flow, reservations, seating efficiency, and service execution.
• Ensure SOPs are consistently followed and identify opportunities to improve efficiency and guest satisfaction.
• Lead, coach, motivate, and develop front-of-house leadership and hourly employees.
• Oversee nightly cash handling and financial accountability.
• Support inventory controls, purchasing procedures, and cost management initiatives.
• Assist in achieving departmental sales, labor, beverage, and profitability goals.
• Monitor operational KPIs and recommend improvements.
• Collaborate with Event Sales Manager to ensure seamless execution of private events and programming.
• Support event setup, staffing, execution, and breakdown as needed.
• Maintain compliance with ABC, health dept, labor, and safety regulations.
• Promote a safe working environment and coordinate with vendors as needed.
• Partner with General Manager to implement operational initiatives and SOPs.
• Support new program launches, menu rollouts, marketing initiatives, and community events.
• The Assistant General Manager is responsible for leadership development across the management team and serving as the General Manager's primary operational partner.

Skills

Leadership

Coaching

High-volume operations

Guest service

Scheduling & labor management

Organizational skills

Conflict resolution

Tools

Toast POS

Job description

Harry's at Hofheimer in Richmond, VA is seeking an experienced Assistant General Manager to lead daily restaurant, rooftop, event, and entertainment operations. Reporting to the General Manager, you will ensure exceptional guest experiences while coaching front-of-house teams, managing labor, and upholding Harry's hospitality standards.

As a hands-on leader, you will drive service excellence, oversee events, maintain safety and cleanliness, and partner with managers to implement initiatives and