Hospitality-Driven Restaurant Manager: Lead Guest Experience

Chili's; Birmingham (AL); On-site; USD 52,000 - 70,000; Full time

Job summary

Chili's in Birmingham, AL seeks an energetic Operations Manager to lead a high-energy team and deliver exceptional Guest experiences. You will coach Team Members, manage daily operations, and ensure financial discipline in a fast-paced casual dining setting.

You will uphold Chili's cultural beliefs, drive guest engagement, and develop staff to take on larger roles, contributing to the restaurant's success and community presence.

Qualifications

• Dependable team player.
• Prefers to work in a fast-paced environment.
• Great multitasking skills.

Responsibilities

• Ensure a great Guest experience
• Role model and hold Team Members accountable to operational and quality standards
• Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
• Foster open communication between Team Members and Management
• Influence Team Member behaviors by championing change and restaurant initiatives
• Lead with heart and mind
• Drive business results by utilizing Chili's systems to effectively control costs
• Follow operational systems, such as our Manager Timeline and performing quality Line Checks
• Hire, train, retain, and develop Team Members to take on larger roles
• Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
• Understand and practice safe food handling procedures
• Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant

Skills

Dependable

Fast-paced

Multitasking

Job description

Chili's in Birmingham, AL seeks an energetic Operations Manager to lead a high-energy team and deliver exceptional Guest experiences. You will coach Team Members, manage daily operations, and ensure financial discipline in a fast-paced casual dining setting.

You will uphold Chili's cultural beliefs, drive guest engagement, and develop staff to take on larger roles, contributing to the restaurant's success and community presence.