Hospitality GM – Guest Experience Leader

Socket.dev; Birmingham (AL); On-site; USD 45,000 - 70,000; Full time

Job summary

Chili's is hiring a Manager to lead and direct the Management team, set schedules and expectations, and drive hospitality excellence. You will oversee operations to deliver a great Guest experience and coach Team Members to uphold standards and Chili's cultural beliefs.

The role requires strong leadership, accountability, and the ability to manage budgets and costs while fostering open communication and guest engagement in a fast-paced environment.

Qualifications

• Dependable team player.
• Prefers to work in a fast-paced environment.
• Great multitasking skills.

Responsibilities

• Lead and direct the work of the Management team including scheduling, assigning responsibilities and setting expectations
• Manage performance of the Management team, including performance evaluations, coaching and accountability
• Plan and implement weekly, monthly and yearly financial budgets
• Oversee all operations to ensure a great Guest experience
• Role model and hold Team Members accountable to operational and quality standards
• Foster open communication between Team Members and Management team
• Influence Team Member behaviors by championing change and restaurant initiatives
• Drive business results by utilizing Chili's systems to effectively control costs
• Follow operational systems, such as our Manager Timeline and performing quality Line Checks
• Hire, train, retain, and develop Team Members to take on larger roles
• Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
• Understand and practice safe food handling procedures
• Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable and Play Restaurant

Job description

Chili's is hiring a Manager to lead and direct the Management team, set schedules and expectations, and drive hospitality excellence. You will oversee operations to deliver a great Guest experience and coach Team Members to uphold standards and Chili's cultural beliefs.

The role requires strong leadership, accountability, and the ability to manage budgets and costs while fostering open communication and guest engagement in a fast-paced environment.