Guest Experience & Team Growth Manager

Socket.dev; Birmingham (AL); On-site; USD 42,000 - 66,000; Full time

Job summary

Chili's in Birmingham, AL is seeking a Restaurant Manager who leads by example, drives guest satisfaction, and partners with team members to deliver memorable experiences.

You will oversee daily operations, uphold quality standards, control costs, hire and train staff, and foster a supportive, fun work environment that reflects Chili's culture.

This role requires hands-on leadership in a fast-paced setting and a commitment to safety, service, and community engagement.

Qualifications

• Reliable team player with ability to multitask.
• Thrives in a fast-paced restaurant environment.
• Strong communication and multitasking skills.

Responsibilities

• Ensure a great Guest experience
• Role model and hold Team Members accountable to operational and quality standards
• Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
• Foster open communication between Team Members and Management
• Influence Team Member behaviors by championing change and restaurant initiatives
• Lead with heart and mind
• Drive business results by utilizing Chili's systems to effectively control costs
• Follow operational systems, such as our Manager Timeline and performing quality Line Checks
• Hire, train, retain, and develop Team Members to take on larger roles
• Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
• Understand and practice safe food handling procedures
• Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant

Skills

Dependable team player

Fast-paced

Multitasking

Job description

Chili's in Birmingham, AL is seeking a Restaurant Manager who leads by example, drives guest satisfaction, and partners with team members to deliver memorable experiences.

You will oversee daily operations, uphold quality standards, control costs, hire and train staff, and foster a supportive, fun work environment that reflects Chili's culture.

This role requires hands-on leadership in a fast-paced setting and a commitment to safety, service, and community engagement.