Hospitality-Driven Property Operations Leader

Tishman Speyer; Boston (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Wellness benefits

Job summary

Tishman Speyer is seeking an Operations Manager for a Class A Boston property. You will lead management, hospitality, and operations to deliver an exceptional service experience and foster long‑term relationships with customers.

The role requires strong organizational skills, a focus on details, and a passion for outstanding customer service. Onsite presence is required, with a base compensation range of $75,000 to $95,000 plus bonus and comprehensive benefits.

Qualifications

• 3+ years of experience in a similar role within real estate.
• Bachelor’s degree required (with a focus on real estate preferred).
• Financial experience including costs, budgets, service contracts and arrears.
• Proficient in Microsoft Office or equivalent.
• Ability to travel between floors and buildings to effectively communicate with the team and customers.

Responsibilities

• Lead the Property Management support and Maintenance teams to provide a best‑in‑class customer‑focused experience throughout the property.
• Maintain customer relationships including hospitality and traditional operations management.
• Understand customer business needs and leverage our platform to solve their real estate challenges.
• Review lease proposals and facilitate space tours for prospective customers.
• Support ZO in coordinating unique programming and maintaining Amenity Space, with a focus on creating and maintaining a community atmosphere.
• Assist the General Manager and Property Manager to drive overall amenity engagement.
• Lead a cross‑functional team to ensure all corporate objectives, policies and standards are met.
• Develop direct reports through mentoring; identify growth potential and set objectives.

Skills

Team leadership

Customer service

Hospitality mindset

Communication

Project management

Education

Bachelor’s degree (real estate preferred)

Tools

Microsoft Office

Job description

Tishman Speyer is seeking an Operations Manager for a Class A Boston property. You will lead management, hospitality, and operations to deliver an exceptional service experience and foster long‑term relationships with customers.

The role requires strong organizational skills, a focus on details, and a passion for outstanding customer service. Onsite presence is required, with a base compensation range of $75,000 to $95,000 plus bonus and comprehensive benefits.