Hospitality-Driven Banking Concierge

Capital One; New York (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Education Assistance

Back-up Child or Elder Care

Job summary

Capital One is seeking a Branch Ambassador in New York to deliver hospitality-driven service while guiding customers through digital tools and banking solutions. The role combines high-volume cash handling with a focus on security, accuracy, and a warm, human-centric experience.

You will educate clients on mobile banking, assist with digital demos, and identify opportunities to help customers reach their financial goals within a flexible, community-focused setting.

Qualifications

• Hospitality mindset with ability to make customers feel welcome and heard.
• Tech-savvy and able to educate customers on digital tools.
• Attention to detail and strict adherence to procedures.
• Adaptable in a fluid, high-volume branch environment.
• Curiosity to understand customer needs and improve the journey.

Responsibilities

• Process high-volume cash transactions with 100% accuracy.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair with digital tools or banking solutions.
• Greet customers and maintain a welcoming, community-focused environment.

Skills

Hospitality mindset

Tech fluency

Attention to detail

Adaptability

Curiosity

Education

High School Diploma or equivalent

Tools

G-Suite

Job description

Capital One is seeking a Branch Ambassador in New York to deliver hospitality-driven service while guiding customers through digital tools and banking solutions. The role combines high-volume cash handling with a focus on security, accuracy, and a warm, human-centric experience.

You will educate clients on mobile banking, assist with digital demos, and identify opportunities to help customers reach their financial goals within a flexible, community-focused setting.