Front Desk Lead - Guest Experience & Growth

Atrium Hospitality; Norman (OK); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

401(k) with company match

Health, dental, vision insurance

Paid Time Off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Norman Embassy Suites, part of Atrium Hospitality, is seeking a friendly front desk associate for a part-time role. You will oversee front desk operations, handle guest check-ins and check-outs with warmth, and support the team to ensure a smooth guest experience.

Candidates should have customer service experience, hospitality or leadership preferred, a high school diploma, and basic hotel-system know-how. You must be able to stand, lift light loads, and contribute to a welcoming lobby day by

Qualifications

• Customer service experience and hospitality mindset.
• Experience in hospitality or leadership roles preferred.
• High school diploma or equivalent required.
• Basic familiarity with hotel management systems.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership

Tech savvy

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Norman Embassy Suites, part of Atrium Hospitality, is seeking a friendly front desk associate for a part-time role. You will oversee front desk operations, handle guest check-ins and check-outs with warmth, and support the team to ensure a smooth guest experience.

Candidates should have customer service experience, hospitality or leadership preferred, a high school diploma, and basic hotel-system know-how. You must be able to stand, lift light loads, and contribute to a welcoming lobby day by