Hospitality Barista & Guest Experience Lead

The Terrace Grille; Lakeland (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision insurance

401(k) with employer match

Exclusive global hotel discounts

Career growth opportunities across our

Volunteer time and lifestyle discounts

Job summary

Naples Hotel Group seeks a Barista to prepare and serve beverages and grab-and-go items, delivering hospitality that aligns with our family-to-yours mission. You will welcome guests, know the menu, take orders, and ensure accurate billing while maintaining clean service areas.

The role emphasizes teamwork across hotel departments, adherence to safety standards, and professional appearance as part of a full-time hotel operation. Opportunities for career growth are available.

Qualifications

• Must be at least 18 years old to serve beverages.
• Experience handling cash, credit card transactions, and balancing end-of-shift receipts preferred.
• Familiarity with POS systems required.
• TIPS certification required; training will be provided if not currently certified.
• ServSafe certification required; training will be provided if not currently certified.

Responsibilities

• Warmly welcome guests and present offerings in a professional manner.
• Demonstrate thorough knowledge of menu offerings, including ingredients and preparation methods, and effectively communicate options to guests.
• Inform guests of any specialty items and any menu changes.
• Accurately take food and beverage orders, noting any special requests or dietary restrictions.
• Input orders into the POS system promptly and accurately.
• Engage with guests to address questions, provide recommendations, and ensure a positive experience.
• Serve food and beverages in accordance with brand standards and presentation guidelines.
• Anticipate guest needs by monitoring dining activity and providing refills or changes as needed.
• Process guest payments, issue receipts, and ensure correct billing procedures.
• Maintain cleanliness and organization of tables, bar area, barback, and service area.
• Collaborate with kitchen and service teams to ensure timely delivery of orders and guest satisfaction.
• Greet every guest with a friendly smile and positive attitude throughout the shift.
• Follow hotel procedures for handling lost and found items.

Skills

Customer service

POS system familiarity

Cash handling

Stamina under stress

Education

TIPS certification

ServSafe certification

Tools

POS systems

Job description

Naples Hotel Group seeks a Barista to prepare and serve beverages and grab-and-go items, delivering hospitality that aligns with our family-to-yours mission. You will welcome guests, know the menu, take orders, and ensure accurate billing while maintaining clean service areas.

The role emphasizes teamwork across hotel departments, adherence to safety standards, and professional appearance as part of a full-time hotel operation. Opportunities for career growth are available.