Barista

The Terrace Grille; Lakeland (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision insurance

401(k) with employer match

Exclusive global hotel discounts

Career growth opportunities across our

Volunteer time and lifestyle discounts

Job summary

Naples Hotel Group seeks a Barista to prepare and serve beverages and grab-and-go items, delivering hospitality that aligns with our family-to-yours mission. You will welcome guests, know the menu, take orders, and ensure accurate billing while maintaining clean service areas.

The role emphasizes teamwork across hotel departments, adherence to safety standards, and professional appearance as part of a full-time hotel operation. Opportunities for career growth are available.

Qualifications

• Must be at least 18 years old to serve beverages.
• Experience handling cash, credit card transactions, and balancing end-of-shift receipts preferred.
• Familiarity with POS systems required.
• TIPS certification required; training will be provided if not currently certified.
• ServSafe certification required; training will be provided if not currently certified.

Responsibilities

• Warmly welcome guests and present offerings in a professional manner.
• Demonstrate thorough knowledge of menu offerings, including ingredients and preparation methods, and effectively communicate options to guests.
• Inform guests of any specialty items and any menu changes.
• Accurately take food and beverage orders, noting any special requests or dietary restrictions.
• Input orders into the POS system promptly and accurately.
• Engage with guests to address questions, provide recommendations, and ensure a positive experience.
• Serve food and beverages in accordance with brand standards and presentation guidelines.
• Anticipate guest needs by monitoring dining activity and providing refills or changes as needed.
• Process guest payments, issue receipts, and ensure correct billing procedures.
• Maintain cleanliness and organization of tables, bar area, barback, and service area.
• Collaborate with kitchen and service teams to ensure timely delivery of orders and guest satisfaction.
• Greet every guest with a friendly smile and positive attitude throughout the shift.
• Follow hotel procedures for handling lost and found items.

Skills

Customer service

POS system familiarity

Cash handling

Stamina under stress

Education

TIPS certification

ServSafe certification

Tools

POS systems

Job description

The Barista is responsible for preparing and serving beverages, also grab & go food items for guests, ensuring that all guests are served well & to company standards in the restaurant/dining areas. You will be focused on optimizing each guest’s experience by living out our company purpose of “hospitality from our family to yours".

Job Responsibilities:

• Warmly welcome guests and present offerings in a professional manner.
• Demonstrate thorough knowledge of menu offerings, including ingredients and preparation methods, and effectively communicate options to guests.
• Inform guests of any specialty items and any menu changes.
• Accurately take food and beverage orders, noting any special requests or dietary restrictions.
• Input orders into the POS system promptly and accurately.
• Engage with guests to address questions, provide recommendations, and ensure a positive experience.
• Serve food and beverages in accordance with brand standards and presentation guidelines.
• Anticipate guest needs by monitoring dining activity (e.g., packing to go items, offering refills, clearing finished plates, presenting checks).
• Process guest payments, issue receipts, and ensure correct billing procedures.
• Maintain cleanliness and organization of tables, bar area, barback, and service area.
• Collaborate with kitchen and service teams to ensure timely delivery of orders and guest satisfaction.
• Communicate effectively with team members and other hotel departments to support a smooth service flow.
• Adhere to proper food rotation procedures to minimize waste and ensure product freshness.
• Stock and replenish supplies, garnishes, and food items as needed.
• Check guest identification if necessary to verify legal drinking age.
• Prepare beverages in accordance with established recipes and portion standards.
• Maintain accurate temperature and waste logs in accordance with safety and health guidelines.
• Receive and inspect deliveries for accuracy and quality.
• Fulfill internal beverage orders per restaurant or event specifications.
• Reset bar and tables at guest departure and at end of shift.
• Ensure all stations remain attended at all times.
• Greet every guest with a friendly smile and positive attitude throughout the shift.
• Follow hotel procedures for handling lost and found items.
• Collaborate with other departments to address guest concerns or service needs.
• Promote guest and team safety by adhering to established security protocols, including emergency response, key control, and confidentiality standards.
• Follow all company policies and safety procedures; report accidents, injuries, or hazards to management, and complete required safety training and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Must be at least 18 years of age to serve beverages.
• Experience handling cash, credit card transactions, and balancing end-of-shift receipts preferred.
• Accuracy in preparing drinks, processing orders, and following health and safety guidelines is critical.
• Ability to work quickly under stress.
• Must be team-oriented with a strong sense of urgency and accountability.
• Previous experience in customer service and food & beverage is preferred.
• Familiarity with POS systems required.
• TIPS certification required; training will be provided if not currently certified.
• ServSafe certification required; training will be provided if not currently certified.

Physical Demands:

• Must be able to lift, push, or pull up to 50 pounds.
• Requires prolonged periods of standing and walking, as well as frequent bending,stretching, lifting, pushing, and pulling.
• Manual dexterity to perform precise movements such as shaking and pouring drinks accurately and using bar tools.
• Visual acuity to operate POS systems and visually inspect food and beverage quality.
• Ability to work in varying environmental conditions, including exposure to heat, cold, and loud noise levels.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discounts.

Source: Naples Hotel Group