Hospitality Attendant | Hershey Hampton Inn

Shaner Hotels; Hummelstown (Dauphin County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel chain is seeking a dedicated team member for its breakfast operations in Hummelstown. Your role will involve welcoming guests, ensuring quality service at the breakfast bar, and maintaining cleanliness and safety standards. The ideal candidate should have at least one year of customer service experience, preferably in a hotel setting, and be able to communicate effectively with both guests and team members. Bilingual skills in English and Spanish are a plus. This role requires flexibility in scheduling, including weekends and holidays.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Food safety certification preferred.

Responsibilities

• Welcome and interact with guests in the breakfast and lobby area.
• Responsible for setup, service, and maintenance of the breakfast bar line.
• Prepare food items and serve efficiently in line with quality standards.

Skills

Customer Service

Bilingual (English/Spanish)

Communication Skills

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, food handling procedures, and security procedures.
• Assist with inventories as scheduled.
• Follow maintenance program and cleaning schedule.
• Other duties as assigned.

Responsibilities

Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Food safety certification preferred.