Breakfast & Guest Services Associate (Flexible Schedule)

Shaner Hotels; Hummelstown (Dauphin County); On-site; USD 17,000 - 22,000; Full time

Job summary

Shaner Hotels is seeking friendly team members for the Hampton Inn Hershey Near the Park. Located in the heart of Hershey, the hotel offers breakfast service, guest interactions, and a welcoming lobby experience.

Join our team to ensure cleanliness, safety, and hospitality standards are met. The role requires flexible scheduling, prior customer service experience, and English/Spanish bilingual abilities are a plus; on-site work at the hotel.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions relevant to guests.

Responsibilities

• Maintain a flexible schedule including weekends and holidays.
• Handle guest complaints and ensure guest satisfaction.
• Maintain standards of quality and cleanliness throughout daily tasks.
• Observe all house and safety rules, food handling procedures, and security procedures.
• Assist with inventories as scheduled.
• Follow maintenance program and cleaning schedule.
• Take on additional duties as assigned.
• Welcome and greet guests in the breakfast and lobby areas; set up, serve, and break down the breakfast bar while replenishing food as needed.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Job description

Shaner Hotels is seeking friendly team members for the Hampton Inn Hershey Near the Park. Located in the heart of Hershey, the hotel offers breakfast service, guest interactions, and a welcoming lobby experience.

Join our team to ensure cleanliness, safety, and hospitality standards are met. The role requires flexible scheduling, prior customer service experience, and English/Spanish bilingual abilities are a plus; on-site work at the hotel.