Front Desk Agent | Hershey Courtyard Chocolate Ave

Hershey Courtyard Inn; Hershey (PA); On-site; USD 27,000 - 37,000; Full time

Job summary

Hershey Courtyard Inn in Hershey, PA seeks a front desk associate to deliver superior guest services, handle payments, and provide information to guests. This role requires flexible scheduling including weekends and holidays, with emphasis on courteous check-in/check-out and resolving issues promptly.

Previous hotel or customer service experience is preferred; bilingual English/Spanish is a plus, and basic computer skills are expected to manage daily reports and guest data.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out courteously and efficiently; process all payments according to established hotel requirements.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.

Skills

Customer service

Communication

Computer skills

Bilingual English/Spanish

Knowledge of local attractions

Education

High school diploma

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.