Guest Room Attendant | Hershey Hampton Inn

Shaner Hotels; Hummelstown (Dauphin County); On-site; USD 16,531 - 20,664; Full time

Job summary

A hospitality company in Hummelstown is looking for a dedicated individual to maintain cleanliness and guest satisfaction in hotel rooms. The role requires previous cleaning experience and the ability to communicate effectively with guests. Your responsibilities include working a flexible schedule, handling guest complaints, and ensuring room standards of quality and cleanliness are met. Join us to deliver exceptional service to our guests.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.

Responsibilities

• Be available to work a flexible schedule, including weekends and holidays.
• Handle guest complaints ensuring guest satisfaction.
• Cleans and services assigned guest rooms according to standards.

Skills

Cleaning experience

Communication skills

Bilingual English/Spanish

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.