Hospitality Attendant

Miami Heat Limited Partnership; Sioux Falls (SD); On-site; USD 26,000 - 36,000; Full time

Job summary

Sioux Falls Skyforce is hiring a Hospitality Specialist to assist in game-day setup, oversee premium seating experiences, and lead fan experience package groups.

We seek outgoing individuals with leadership, strong guest service, and the ability to coordinate with operations and catering teams to ensure seamless service during events, with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• High school diploma or GED or equivalent.
• 1–3 months related experience or training.
• Ability to work evenings, weekends, holidays, and extended hours.

Responsibilities

• Provide exceptional guest service by greeting, assisting, and directing patrons throughout assigned areas of the venue during events and non-event days.
• Prepare and maintain hospitality spaces, including setting up food and beverage stations, replenishing supplies, and ensuring all service areas meet presentation standards.
• Monitor assigned areas to ensure cleanliness, organization, and readiness throughout the duration of events.
• Respond promptly and professionally to guest inquiries, requests, and concerns, escalating issues to supervisors as needed.
• Comply with all applicable health, safety, and alcohol service regulations while performing duties.
• Coordinate with event operations, catering, and facilities staff to ensure seamless service delivery before, during, and after events.

Skills

Guest service excellence

Leadership skills

Effective communication

Flexibility in schedule

Education

High school diploma or GED

Job description

The Sioux Falls Skyforce Game Operations team is hiring a Hospitality Specialist! This role would be responsible for assisting in game-day setup, handling the premium seating experience, and leading fan experience package groups. We are seeking outgoing individuals with leadership skills who demonstrate responsibility looking to gain experience in the hospitality side of a professional sports organization.

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.

• Provide exceptional guest service by greeting, assisting, and directing patrons throughout assigned areas of the venue during events and non-event days
• Prepare and maintain hospitality spaces, including setting up food and beverage stations, replenishing supplies, and ensuring all service areas meet presentation standards
• Monitor assigned areas to ensure cleanliness, organization, and readiness throughout the duration of events
• Respond promptly and professionally to guest inquiries, requests, and concerns, escalating issues to supervisors as needed
• Comply with all applicable health, safety, and alcohol service regulations while performing duties
• Coordinate with event operations, catering, and facilities staff to ensure seamless service delivery before, during, and after events

Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of food and beverage service standards, including proper serving techniques, food handling procedures, and sanitation practices in a high-volume venue setting
• Knowledge of suite-level and premium hospitality service expectations, including proper table setting, food presentation, and guest interaction protocols
• Ability to work a flexible schedule including evenings, weekends, holidays, and extended hours aligned with event calendars

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.