Guest Services Representative

ASM Global-SMG; Sioux Falls (SD); On-site; USD 16,531 - 20,664; Part time

Job summary

ASM Global-SMG is hiring a Guest Service Representative in Sioux Falls. The role involves assisting patrons at various events, including ushering, ticket taking, and crowd management.

Key responsibilities include greeting guests, maintaining safety, and providing excellent customer service. Applicants must demonstrate English proficiency and the ability to work flexible hours, including weekends and holidays. Ideal candidates can stand for extended periods and climb stairs as needed.

Qualifications

• Demonstrate ability to read, write, hear, and speak English.
• Maintain a clean and neat appearance.
• Work flexible hours including weekends, evenings, and holidays.
• Stand for long periods; walk up and down steep stairs.

Responsibilities

• Assist patrons during events in ushering, ticket taking, crowd management, and guest services.
• Greet and direct guests, screen for prohibited items, and ensure safety.
• Communicate with patrons effectively regarding service and assistance.
• Respond to emergency situations and anticipate problems.

Skills

English proficiency

Customer service skills

Ability to stand for long periods

Climbing stairs

Job description

Summary

Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management, and guest services at the Denny Sanford PREMIER Center, Sioux Falls Arena, and Convention Center.

Responsibilities

• Guest relations activities include greeting and directing guests, screening guests for prohibited items, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.
• Have a full working understanding of the specific event post (ticket takers, ushers, security, crowd control, door screeners, and guest relations) and possess the ability to communicate with patrons.
• Anticipate problems and appropriate solutions.
• Ensure there is an effective and efficient response to patron issues through 2‑way radio communication.
• Observe employee and crowd behavior before, during, and after events.
• Keep unauthorized persons out of restricted areas.
• Represent the company in a polite and professional manner using proper customer service skills.
• Direct customer service complaints and inquiries to the proper manager/supervisor.
• Abide by facility rules, regulations, policies, and procedures.
• Use a ticket scanner to allow patrons into facilities.
• Assist patrons according to ticket information.
• Promote a safe working environment for all employees by following the emergency program as needed.
• Will be required to have open availability to work events on an ongoing basis, including weekends, evenings, and holidays.
• Maintain the proper image and generate positive public relations with patrons and staff.
• Pick up loose debris/garbage following an event.
• Perform other duties assigned by the Guest Services Manager.

Qualifications

• Demonstrate ability to read, write, hear, and speak English.
• Maintain a clean and neat appearance.
• Work flexible hours including weekends, evenings, and holidays.
• Stand for long periods; walk up and down steep stairs.
• Reasonable accommodation will be considered for those with disabilities.

Skills and Abilities

• Read, write, and speak English.
• Climb stairs.
• Stand for 6–10 hours.

Contact

Kayla Rehfeldt, Human Resources Manager

Denny Sanford PREMIER Center
1201 N. West Ave.
Sioux Falls, SD 57104

Applicants that need reasonable accommodation to complete the application process may contact 605‑367‑7288.

Equal Opportunity Statement

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

EVVRRA Federal Contractor.