Hospitality Associate

RRD Company; California; Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Job summary

RRD Company is seeking a Hospitality Associate in California to deliver first-class guest experiences, manage conference rooms, coordinate catering, and support reception. This fully onsite role requires a proactive, detail-oriented professional with strong communication and white-glove hospitality background.

You will set up rooms, coordinate AV, prepare beverages, manage vendor relations, and assist in training new hires, while adhering to client site policies and Williams Lea standards in a

Qualifications

• High school diploma or equivalent.
• Minimum 1 year professional experience preferably in hospitality or corporate reception.
• Able to make independent decisions that conform to business needs and policy.
• Strong interpersonal communication skills required.
• Excellent organizational skills required.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Strong attention to detail is required.
• Must work well in a team environment.
• Professional attire and demeanor required.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Ability to work in a fast paced, high-energy environment.
• Ability to work on multiple projects simultaneouslyAbility to operate basic audio/visual equipment.
• Ability to anticipate client's needs for meetings and events.
• Must be self-motivated with a positive can-do attitude.
• Proven customer service skills are required to create, maintain and enhance customer relationships

Responsibilities

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately.
• Set up conference rooms according to client's request, including audio/visual equipment, food, beverages,utensils, ice, etcetera
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers pantry in each kitchen in the evening and throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed
• Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products
• Assist in training new hires
• Prioritize workflow
• Assist in process improvement ideas
• Answer telephone in Office Services center
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Must be able to lift up to 50 lbs. on a regular basis
• Provide back-up support to Reception and/or Office Services as needed

Skills

Hospitality experience

Customer service

Interpersonal communication

Organizational skills

Attention to detail

Team player

Multitasking

Problem-solving

Proactive approach

Education

High school diploma or equivalent

Tools

Audio/Visual equipment

Job description

• Compensation: USD 17.88 - USD 24.28 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Hospitality Associate plays a key role in creating a first-class client and guest experience by delivering exceptional hospitality, meeting, and workplace support services. Responsibilities include managing conference room readiness, coordinating catering and vendors, supporting reception, overseeing meeting logistics, and ensuring flawless execution of events from arrival through completion. The ideal candidate brings experience in white-glove hospitality, corporate reception, or a professional services environment, along with strong communication skills, attention to detail, and a proactive approach to anticipating client needs. Experience supporting law firms, banking, private equity, or other high-touch corporate environments is highly preferred.

Shifts: Monday-Friday 8am - 5pm, with a 60-minute lunch

Work model: Fully onsite

Job duties

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
• Set up conference rooms according to client's request, including audio/visual equipment, food, beverages,utensils, ice, etcetera
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers pantry in each kitchen in the evening and throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed
• Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products
• Assist in training new hires
• Prioritize workflow
• Assist in process improvement ideas
• Answer telephone in Office Services center
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Must be able to lift up to 50 lbs. on a regular basis
• Provide back-up support to Reception and/or Office Services as needed

Qualifications

• High school diploma or equivalent
• Minimum (1) year professional experience preferably in hospitality or corporate reception
• Able to make independent decisions that conform to business needs and policy
• Strong interpersonal communication skills required
• Excellent organizational skills required
• Must be able to meet deadlines and complete all projects in a timely manner
• Strong attention to detail is required
• Must work well in a team environment
• Professional attire and demeanor required
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to work in a fast paced, high-energy environment
• Ability to work on multiple projects simultaneouslyAbility to operate basic audio/visual equipment
• Ability to anticipate client's needs for meetings and events
• Must be self-motivated with a positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships

Additional Information

The salary range for this role at the noted RRD location is $17.88 - $24.28 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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