Hospitality Associate

RRD; Houston (TX); On-site; USD 19,775 - 28,165; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Tuition assistance

Job summary

A global business support services company is seeking a Hospitality Associate in Houston, Texas. The role involves providing hospitality and catering services at client sites, including setting up conference rooms and assisting with general office tasks. Candidates must have strong customer service skills, a high school diploma, and at least one year of experience in an office environment. Competitive pay of $17.40/hour with benefits including medical, dental, and 401(k) with company match.

Qualifications

• 1+ year office services experience in a corporate environment.
• Skilled in handling sensitive documents and information.
• Must work well in a team environment.

Responsibilities

• Provide hospitality and catering services at client site.
• Set up and clean conference rooms according to client requests.
• Coordinate liaison with vendors for food and supplies.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Mail and phone equipment

Job description

Job Description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people‑powered organization with a presence in North America, the UK, Europe, and Asia Pacific, helping clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we’re the behind‑the‑scenes team making everything run smoothly.

Position summary

The Hospitality Associate position is responsible for providing hospitality and catering services at a client site, including conference room set‑up, reception assistance, and other general office support as needed (copy, mail and intake functions).

Job duties

• Check the conference room and meeting schedule throughout the shift and make note of any changes to ensure meetings are set‑up accurately.
• Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors if necessary.
• Prepare coffee and other beverages in assigned kitchens each morning.
• Clean up coffee makers and pantry in each kitchen in the evening and throughout the day.
• Communicate with supervisor or client on meeting request concerns or deadline issues.
• Maintain inventory of catering supplies and order supplies as needed.
• Place orders for food and beverages for use during meetings.
• Coordinate and act as liaison with personnel, food merchants, selected contacts, and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly.
• Ensure the value‑added products and services are secured at competitive rates that have been vetted.
• Perform appropriate vendor selection and management associated with department services and/or products.
• Assist in training new hires.
• Prioritize workflow.
• Assist in process improvement ideas.
• Answer telephone in Office Services center.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.
• Must be able to lift up to 50 lbs. on a regular basis.
• Provide back‑up support to Reception and/or Office Services as needed.

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• The general work environment is professional.
• Potential hazards are involved in working with hot food and cleaning supplies.
• Must be able to work standing up all or most of the time.
• Ability to work overtime as needed.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi‑functional and diverse backgrounds.
• Ability to work in a fast‑paced environment.
• Must be self‑motivated with a positive can‑do attitude.

Additional Information

The rate of pay for this role at the noted RRD location is $17.40 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday – Friday, 8am – 5pm

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All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.