Office Service Associate

RRD; Los Angeles (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

RRD in Los Angeles, CA is seeking an Office Services professional to manage conference room logistics and hospitality support. You will set up rooms, handle A/V, order catering, and assist in daily front-desk tasks to ensure smooth client experiences.

The role emphasizes strong communication, organization, and teamwork in a fast-paced environment, with opportunities to train new hires and optimize processes while adhering to client site policies.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year professional experience preferably in hospitality, restaurant or housekeeping.
• Ability to work in a fast-paced, high-energy environment.
• Strong interpersonal and written communication skills.
• Able to work independently and as part of a team.

Responsibilities

• Check the conference room and meeting schedule throughout shift and ensure meetings are set up accurately.
• Set up conference rooms with audio/visual equipment, food, beverages, utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors as needed.
• Prepare coffee and other beverages in assigned kitchens each morning.
• Clean up coffee makers and pantry in the evening and throughout the day.
• Communicate with supervisor or client on meeting request concerns or deadlines.
• Maintain inventory of catering supplies and order supplies as needed.
• Place orders for food and beverages for meetings.
• Coordinate with personnel, food merchants, and vendors to ensure competitive pricing and quarterly reviews.
• Ensure value-added products/services are secured at vetted competitive rates.
• Perform vendor selection and management for department services and/or products.
• Assist in training new hires.
• Prioritize workflow and assist in process improvement ideas.
• Answer telephone in Office Services center.
• Adhere to Williams Lea policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.
• Must be able to lift up to 50 lbs on a regular basis.
• Provide back-up support to Reception and/or Office Services as needed.

Skills

Strong interpersonal communication

Excellent organizational skills

Good written communication

Good problem-solving skills

Professional telephone demeanor

Fast-paced, high-energy work

Multitasking across projects

Customer service oriented

Self-motivated with can-do attitude

Anticipate client needs for meetings

Independent decision making

Team player

Education

High school diploma or equivalent

Tools

Audio/visual equipment operation

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
• Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers and pantry in each kitchen in the evening and throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed
• Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products
• Assist in training new hires
• Prioritize workflow
• Assist in process improvement ideas
• Answer telephone in Office Services center
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Must be able to lift up to 50 lbs. on a regular basis
• Provide back-up support to Reception and/or Office Services as needed

Qualifications

• High school diploma or equivalent
• Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry
• Able to make independent decisions that conform to business needs and policy
• Strong interpersonal communication skills required
• Excellent organizational skills required
• Must be able to meet deadlines and complete all projects in a timely manner
• Strong attention to detail is required
• Must work well in a team environment
• Professional attire and demeanor required
• Good written communication skills
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to work in a fast paced, high-energy environment
• Ability to work on multiple projects simultaneously
• Ability to operate basic audio/visual equipment
• Professional telephone demeanor
• Ability to anticipate client’s needs for meetings and events
• Must be self‑motivated with a positive can‑do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships

Additional Information

• The salary range for this role at the noted RRD location is $19.13 - $26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.