Office Service Associate

RR Donnelley & Sons; Los Angeles (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Job summary

RR Donnelley & Sons seeks a Hospitality Associate to deliver on-site hospitality and catering services at a client site, including conference-room setup, reception assistance, and general office support. Responsibilities include managing meeting logistics, setting up AV and catering, and coordinating with vendors.

This role requires strong customer service, excellent communication, and the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in hospitality, restaurant or housekeeping preferred.
• Ability to make independent decisions per business needs and policy.
• Strong interpersonal communication skills required.
• Excellent organizational skills required.
• Meet deadlines and complete all projects timely.
• Strong attention to detail and team orientation.
• Professional attire and demeanor.
• Good written communication.
• Strong problem-solving skills and escalate when needed.
• Ability to work in a fast-paced, high-energy environment.
• Ability to manage multiple projects simultaneously.
• Operate basic audio/visual equipment.
• Professional telephone demeanor.
• Anticipate client needs for meetings and events.
• Self-motivated with a positive can-do attitude.
• Proven customer service skills.

Responsibilities

• Set up conference rooms per client requests, including AV equipment, food, beverages, utensils, ice, etc.
• Check and update meeting schedules to ensure accurate room setup.
• Clean up rooms after use and return items to vendors.
• Prepare coffee and beverages in assigned kitchens each morning.
• Maintain pantry and coffee areas throughout the day.
• Coordinate with supervisor/ client on meeting requests and deadlines.
• Manage catering supplies inventory and place orders as needed.
• Procure food/beverage orders for meetings; liaise with vendors.
• Ensure competitive pricing and vet vendors quarterly.
• Assist in training new hires and prioritizing workflow.
• Contribute process improvement ideas and support reception as needed.

Skills

Interpersonal communication

Organizational skills

Deadline management

Teamwork

Written communication

Problem solving

Self-motivation

Professional demeanor

Attention to detail

Multitasking

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Tools

Audio/Visual equipment

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Hospitality Associate position is responsible for providing hospitality and catering services as a client site including conference room set-up, reception assistance and other general office support as needed (copy, mail and intake functions).

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
• Set up conference rooms according to client's request, including audio/visual equipment, food, beverages,utensils, ice, etc.
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers and pantry in each kitchen in the evening and throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed
• Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products
• Assist in training new hires
• Prioritize workflow
• Assist in process improvement ideas
• Answer telephone in Office Services center
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Must be able to lift up to 50 lbs. on a regular basis
• Provide back-up support to Reception and/or Office Services as needed

Qualifications

• High school diploma or equivalent
• Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry
• Able to make independent decisions that conform to business needs and policy
• Strong interpersonal communication skills required
• Excellent organizational skills required
• Must be able to meet deadlines and complete all projects in a timely manner
• Strong attention to detail is required
• Must work well in a team environment
• Professional attire and demeanor required
• Good written communication skills
• Good problem-solving skills, with the ability and understanding of when to escal a problem to a supervisory level
• Ability to work in a fast paced, high-energy environment
• Ability to work on multiple projects simultaneously
• Ability to operate basic audio/visual equipment
• Professional telephone demeanor
• Ability to anticipate client's needs for meetings and events
• Must be self-motivated with a positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships

Additional Information

The salary range for this role at the noted RRD location is $19.13 - $26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.