Workplace Concierge

HMG Plus, Inc.; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

HMG Plus, Inc. is seeking a proactive receptionist/front-of-house professional to maintain client-facing spaces and ensure a warm, efficient guest experience. You will greet guests, escort them to meeting rooms, and serve as the primary contact for client-facing services in a corporate environment.

The role requires coordinating meetings and events, supporting AV and catering needs, and collaborating with facilities and IT to sustain a high-standard workplace. A/V setup experience is a plus.

Qualifications

• Minimum 2 years of experience in receptionist/administrative/front-of-house roles, preferably in corporate or hospitality settings.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong interpersonal and written/verbal communication skills.

Responsibilities

• Own the presentation, functionality, and atmosphere of client-facing spaces reflecting brand standards.
• Champion the guest journey from arrival to departure with warm, efficient service.
• Act as primary point of contact and escalation for client-facing services with proactive communication.
• Greet guests on arrival and escort to meeting rooms for a seamless welcome.

Skills

Microsoft Office

Interpersonal skills

Multitasking

Professional demeanor

Tech savvy

A/V equipment

Tools

A/V equipment setup

Job description

Key Responsibilities:

Client & Guest Experience Ownership:

• Own the presentation, functionality, and atmosphere of all client-facing spaces, ensuring they reflect the highest standards of professionalism and brand alignment.


• Champion the guest journey from arrival to departure, ensuring every interaction is warm, efficient, and tailored to individual needs.


• Act as the primary point of contact and escalation for all client-facing services, ensuring swift resolution and proactive communication.


• Greet guests upon arrival and escort guests to meeting rooms ensuring a seamless welcome experience.

Meeting, Event & Vended Hospitality Coordination:

• Support the planning and execution of meetings and events, including room setup, AV coordination, vended catering, and guest logistics.


• Coordinate vended hospitality services including food and beverage setups, third-party catering, and in-room amenities.


• Use scheduling platforms (Book-It and Service Now) to manage bookings and optimize space usage.


• Liaise with clients before, during, and after events to confirm details, resolve issues, and gather feedback for continuous improvement.


• Produce daily, pre & post-event reports to inform service teams, enhancements, and operational planning.

Team Collaboration, Training & Support:

• Support and advocate for vended Hospitality and Reception teams, ensuring alignment and collaboration across all client-facing services.


• Train and develop front-of-house staff, reinforcing service standards, operational excellence, and a culture of continuous improvement.


• Provide mentorship and guidance to team members, fostering a unified and professional front-of-house presence.

Workspace Management & Hybrid Workforce Support:

• Ensure all shared and client-facing workspaces are clean, functional, and ready to support both in-person and remote employees.


• Monitor workspace usage and collaborate with facilities and IT teams to support flexible working arrangements.


• Anticipate and respond to the evolving needs of a hybrid workforce, ensuring hoteling offices, meeting rooms, collaboration zones, and amenities are optimized for productivity and comfort.


• Act as a liaison between employees, guests, and support teams to ensure the workplace experience is seamless and inclusive.

Employee Experience & Advocacy:

• Support the employee experience by ensuring shared spaces are welcoming, functional, and conducive to productivity.


• Act as an advocate for both guests and employees, ensuring feedback is captured, communicated, and acted upon.


• Collaborate with internal departments and vendors to ensure smooth execution of services and alignment with client expectations.

Technology Engagement & Innovation:

• Demonstrate a tech-curious mindset by exploring and adopting tools that enhance service delivery and operational efficiency.


• Utilize innovate tools to streamline guest services and improve client engagement.


• Manage and update digital room signage to ensure accurate, real-time meeting information and branding.


• Use task management apps to support quality assurance, service tracking, and team coordination.


• Prepare for and support the integration of AI-powered booking and reporting tools to future-proof front-of-house operations.

Operational Excellence & Attention to Detail:

• Conduct regular workspace inspections to ensure all flex-spaces meet quality standards and are event-ready.


• Monitor service delivery and lead quality assurance efforts to maintain a consistently high level of service.


• Identify opportunities for improvement and contribute to the evolution of front-of-house service strategies.

Qualifications:

• Minimum 2 years of experience in a receptionist, administrative, or front-of-house role, preferably in a corporate, legal, banking, or hospitality setting.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).


• Strong interpersonal and communication skills (verbal and written).


• Ability to manage multiple tasks and prioritize effectively.


• Professional demeanor and attire required.


• Technologically adept and quick to learn new systems.


• Ability to lift up to 50 lbs. regularly.


• Strong attention to detail and problem-solving skills.


• Self-motivated with a positive, can-do attitude.


• Experience with A/V equipment setup is a plus.


• Ability to work independently and collaboratively in a team environment.