Hospitality Admin & Housekeeping Coordinator

Montage Hotels & Resorts; Washington (District of Columbia); On-site; USD 27,000 - 39,000; Full time

Job summary

Montage Hotels & Resorts is seeking a Housekeeping Office Coordinator to provide office coverage and clerical support for the Housekeeping department and Director of Housekeeping. You will monitor the property management system, update room statuses, and handle daily administrative tasks to keep operations running smoothly.

Key duties include handling calls, dispatching requests, creating assignment sheets, and inputting work orders. A positive attitude and English proficiency are essential.

Qualifications

• High school or equivalent education required.
• Proficient computer skills: Word, Excel, Outlook, PowerPoint and Delphi.
• Minimum of two years’ experience in customer service.
• Ability to communicate clearly in English (speaking, reading, writing).
• Prior hospitality experience preferred.

Responsibilities

• Answering and directing all incoming phone calls in a courteous, efficient manner to ensure guest satisfaction.
• Dispatching internal/external requests and Housekeeping needs to staff.
• Producing daily assignment sheets and boards.
• Monitoring and updating room statuses in the property management system.
• Entering Engineering work orders into HotSOS Systems.
• Completing paperwork and other administrative duties.
• Maintaining morale in the department with a positive attitude.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Delphi

Job description

Montage Hotels & Resorts is seeking a Housekeeping Office Coordinator to provide office coverage and clerical support for the Housekeeping department and Director of Housekeeping. You will monitor the property management system, update room statuses, and handle daily administrative tasks to keep operations running smoothly.

Key duties include handling calls, dispatching requests, creating assignment sheets, and inputting work orders. A positive attitude and English proficiency are essential.