Housekeeping Office Coordinator - Growth & Guest Focus

Montage International; Healdsburg (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Montage International seeks a Housekeeping Office Coordinator to provide essential office coverage for the Housekeeping department, manage room statuses, and process engineering work orders. You will work closely with the Director of Housekeeping to support operations, maintain accurate records, and ensure smooth daily hotel activities.

Ideal candidates bring at least two years in customer service, strong MS Office and Delphi skills, and clear English communication.

Qualifications

• High school or equivalent education required.
• Proficient computer skills: Word, Excel, Outlook, PowerPoint and Delphi.
• Minimum of two years' experience in customer service.
• Ability to communicate clearly in English.

Responsibilities

• Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction.
• Dispatching all internal and external customers and Housekeeping needs to departmental staff.
• Producing daily assignment sheets and boards.
• Monitoring and updating room statuses in hotel property management system.
• Entering Engineering work orders into HotSOS Systems.
• Completing all necessary paperwork and other administrative duties.
• Assisting in maintaining high morale level in the department by displaying a positive attitude.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Delphi

Job description

Montage International seeks a Housekeeping Office Coordinator to provide essential office coverage for the Housekeeping department, manage room statuses, and process engineering work orders. You will work closely with the Director of Housekeeping to support operations, maintain accurate records, and ensure smooth daily hotel activities.

Ideal candidates bring at least two years in customer service, strong MS Office and Delphi skills, and clear English communication.