Housekeeping Coordinator

Montage Hotels & Resorts; Washington (District of Columbia); On-site; USD 27,000 - 39,000; Full time

Job summary

Montage Hotels & Resorts is seeking a Housekeeping Office Coordinator to provide office coverage and clerical support for the Housekeeping department and Director of Housekeeping. You will monitor the property management system, update room statuses, and handle daily administrative tasks to keep operations running smoothly.

Key duties include handling calls, dispatching requests, creating assignment sheets, and inputting work orders. A positive attitude and English proficiency are essential.

Qualifications

• High school or equivalent education required.
• Proficient computer skills: Word, Excel, Outlook, PowerPoint and Delphi.
• Minimum of two years’ experience in customer service.
• Ability to communicate clearly in English (speaking, reading, writing).
• Prior hospitality experience preferred.

Responsibilities

• Answering and directing all incoming phone calls in a courteous, efficient manner to ensure guest satisfaction.
• Dispatching internal/external requests and Housekeeping needs to staff.
• Producing daily assignment sheets and boards.
• Monitoring and updating room statuses in the property management system.
• Entering Engineering work orders into HotSOS Systems.
• Completing paperwork and other administrative duties.
• Maintaining morale in the department with a positive attitude.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Delphi

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Housekeeping Office Coordinator

Summary

The Housekeeping Office Coordinator position is responsible for providing office coverage and clerical support to the Housekeeping department and Director of Housekeeping at all times; monitoring property management systems, updating room statuses and providing other administrative duties. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Essential Functions

Job duties include; although are not limited to:

• Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction
• Dispatching all internal and external customers and Housekeeping needs to departmental staff
• Producing daily assignment sheets and boards
• Monitoring and updating room statuses in hotel property management system
• Entering Engineering work orders into HotSOS Systems
• Completing all necessary paperwork and other administrative duties
• Assisting in maintaining high morale level in the department by displaying a positive attitude

Qualifications

• High school or equivalent education required
• Must possess proficient computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Delphi
• Minimum of two years’ experience in customer service
• Ability to communicate clearly and speak, read, write and understand English
• Prior hospitality experience preferred

Physical Requirements

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

The pay scale for the Housekeeping Coordinator position is $24.00 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.