Housekeeping Coordinator

Montage International; Healdsburg (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Montage International seeks a Housekeeping Office Coordinator to provide essential office coverage for the Housekeeping department, manage room statuses, and process engineering work orders. You will work closely with the Director of Housekeeping to support operations, maintain accurate records, and ensure smooth daily hotel activities.

Ideal candidates bring at least two years in customer service, strong MS Office and Delphi skills, and clear English communication.

Qualifications

• High school or equivalent education required.
• Proficient computer skills: Word, Excel, Outlook, PowerPoint and Delphi.
• Minimum of two years' experience in customer service.
• Ability to communicate clearly in English.

Responsibilities

• Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction.
• Dispatching all internal and external customers and Housekeeping needs to departmental staff.
• Producing daily assignment sheets and boards.
• Monitoring and updating room statuses in hotel property management system.
• Entering Engineering work orders into HotSOS Systems.
• Completing all necessary paperwork and other administrative duties.
• Assisting in maintaining high morale level in the department by displaying a positive attitude.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Delphi

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.

Housekeeping Office Coordinator SUMMARY

The Housekeeping Office Coordinator position is responsible for providing office coverage and clerical support to the Housekeeping department and Director of Housekeeping at all times; monitoring property management systems, updating room statuses and providing other administrative duties. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction
• Dispatching all internal and external customers and Housekeeping needs to departmental staff
• Producing daily assignment sheets and boards
• Monitoring and updating room statuses in hotel property management system
• Entering Engineering work orders into HotSOS Systems
• Completing all necessary paperwork and other administrative duties
• Assisting in maintaining high morale level in the department by displaying a positive attitude

QUALIFICATIONS

• High school or equivalent education required
• Must possess proficient computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Delphi
• Minimum of two years' experience in customer service
• Ability to communicate clearly and speak, read, write and understand English
• Prior hospitality experience preferred

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

PAY SCALE

• The pay scale* for this position is $25.70
• *The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life.

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