Hospitality Accounts & Services Lead

Shaw Industries Group; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

Shaw Industries Group is seeking a SIS Account Manager- Hospitality to serve as the primary contact for assigned hospitality annuity clients. You will manage all operational aspects of the account service program, onboard new accounts, and partner with SIS Business Managers to ensure timely and accurate execution across multiple workstreams.

The role requires coordinating with Sales, Customer Service, and Transportation to enter, track orders, and monitor production schedules, with an emphasis

Qualifications

• High school diploma or GED and a minimum of three years of relevant administrative, customer service, account support, project coordination, or related experience.
• A two-year degree or relevant collegiate coursework is preferred.

Responsibilities

• Serve as the primary point of contact for hospitality clients and manage all operational aspects of the account service program, from onboarding through the ongoing annuity relationship.
• Manage customer requests in a high-volume environment while providing timely, accurate, and professional follow-up.
• Receive purchase orders and project requests, determine the appropriate next steps, coordinate work across internal and external partners, and ensure each request progresses through completion.

Skills

Customer service

Account management

Communication skills

Education

High school diploma or GED

Two-year degree preferred

Job description

Shaw Industries Group is seeking a SIS Account Manager- Hospitality to serve as the primary contact for assigned hospitality annuity clients. You will manage all operational aspects of the account service program, onboard new accounts, and partner with SIS Business Managers to ensure timely and accurate execution across multiple workstreams.

The role requires coordinating with Sales, Customer Service, and Transportation to enter, track orders, and monitor production schedules, with an emphasis