Hospitality Account Manager: Onboarding & Service

Shaw Industries Ltd; Dalton (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Shaw Industries Ltd. is seeking an SIS Account Manager- Hospitality to serve as the primary contact for assigned hospitality annuity clients and manage full lifecycle of account services through Shaw Integrated Solutions (SIS).

This role requires coordinating multiple workstreams, onboarding new accounts, implementing service programs, and maintaining long-term customer relationships in a fast-paced, detail-oriented environment.

Qualifications

• High school diploma or GED required; three years of admin/customer service/account support experience preferred.
• A two-year degree is preferred.
• Excellent written and verbal communication with internal teams and customers.
• Ability to handle confidential information and maintain professionalism in a fast-paced setting.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Customer-service oriented with attention to detail and deadlines.
• Able to manage multiple projects, prioritize, and respond with urgency.

Responsibilities

• Serve as primary point of contact for hospitality clients and manage all operational aspects of the account service program, from onboarding through ongoing annuity relationship.
• Handle customer requests in a high-volume environment with timely, accurate follow-up.
• Receive and process purchase orders and project requests; coordinate with internal/external partners; ensure progress to completion.
• Manage service programs via WinBid, e-commerce, wholesale, or SIS systems and processes.
• Understand contract and program requirements, including pricing, rebates, reporting, and brand standards.
• Maintain accurate account and project data in databases and systems.
• Oversee orders and projects: scope, pricing, labor, estimates, proposals, and installation schedules.
• Monitor product lead times, production and installation commitments to avoid delays.

Skills

Communication skills

Multitasking

Microsoft Word

Microsoft Excel

Travel willingness

Negotiation

Problem solving

Attention to detail

Customer service

Team collaboration

Education

High school diploma or GED

Two-year degree preferred

Tools

Microsoft PowerPoint

Google Docs

Job description

Shaw Industries Ltd. is seeking an SIS Account Manager- Hospitality to serve as the primary contact for assigned hospitality annuity clients and manage full lifecycle of account services through Shaw Integrated Solutions (SIS).

This role requires coordinating multiple workstreams, onboarding new accounts, implementing service programs, and maintaining long-term customer relationships in a fast-paced, detail-oriented environment.