SIS Hospitality Account Lead

Shawfloorscareers; Dalton (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Shaw Industries Group Inc. seeks an SIS Account Manager- Hospitality to oversee assigned hospitality annuity accounts. You will coordinate onboarding, service programs, and ongoing account performance while partnering with SIS Business Managers to drive profitability and customer satisfaction.

The role requires managing a high-volume workload, maintaining brand standards, and coordinating across sales, operations, and customer service to meet project timelines and client expectations.

Qualifications

• High school diploma or GED and a minimum of three years of relevant administrative, customer service, account support, or related experience.
• A two-year degree or relevant collegiate coursework is preferred.
• Strong written and verbal communication skills with customers, Sales, and internal teams.

Responsibilities

• Serve as the primary point of contact for hospitality clients and manage all operational aspects of the account service program from onboarding through ongoing annuity relationship.
• Manage customer requests in a high-volume environment with timely, accurate follow-up.
• Coordinate work across internal and external partners to move requests from proposal through completion.

Skills

Microsoft Word

Microsoft Excel

Google Docs

Microsoft PowerPoint

Education

High school diploma or GED

Two-year degree or relevant coursework

Tools

SIS/WinBid familiarity

Job description

Shaw Industries Group Inc. seeks an SIS Account Manager- Hospitality to oversee assigned hospitality annuity accounts. You will coordinate onboarding, service programs, and ongoing account performance while partnering with SIS Business Managers to drive profitability and customer satisfaction.

The role requires managing a high-volume workload, maintaining brand standards, and coordinating across sales, operations, and customer service to meet project timelines and client expectations.