Hospital Visitor Concierge: Welcoming & Secure Access

Towne; Dallas (TX); On-site; USD 26,000 - 28,000; Full time

Job summary

Towne Park is seeking a Visitor Management Concierge to warmly greet patients and visitors, ensuring a safe and courteous hospital entry experience. You will work at all hospital entrances as a vital part of the patient and visitor journey, coordinating with Public Safety and hospital staff to maintain a secure environment.

The role involves check-in, badge issuance, data entry with HIPAA compliance, and monitoring screening equipment. Flexible shifts with AM/PM and weekends are required.

Qualifications

• Experience in welcoming and assisting visitors in a high-traffic environment.
• Knowledge of privacy standards and patient information protection.
• Ability to communicate clearly with patients, visitors and staff.

Responsibilities

• Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by Baylor and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.

Skills

Customer service

HIPAA privacy

Attention to detail

Multitasking

Job description

Towne Park is seeking a Visitor Management Concierge to warmly greet patients and visitors, ensuring a safe and courteous hospital entry experience. You will work at all hospital entrances as a vital part of the patient and visitor journey, coordinating with Public Safety and hospital staff to maintain a secure environment.

The role involves check-in, badge issuance, data entry with HIPAA compliance, and monitoring screening equipment. Flexible shifts with AM/PM and weekends are required.