Hospital Concierge & Visitor Experience Specialist (PT)

Stony Brook University; Stony Brook (NY); On-site; USD 41,000 - 50,000; Part time

Job summary

Stony Brook University Hospital is seeking a Part-Time Day Shift Concierge to support the visitor experience at the Information Desk and in the main lobby. The role includes greeting visitors, coordinating with clinical staff, and guiding them through visitation policies to ensure smooth patient flow.

The position emphasizes exceptional customer service, teamwork with security and nursing units, and adherence to DOH guidelines. Pre-employment checks apply; the posting remains open until filled.

Qualifications

• Associate's degree or 2 years experience in healthcare or similar setting.
• Proficient computer skills.
• Ability to work independently and solve problems.
• Adapt to changing processes and protocols.
• Willingness to train staff.

Responsibilities

• Greet visitors courteously and manage lobby interactions.
• Collaborate with security and nursing units during high volume times.
• Facilitate communication between patients, families and staff.
• Maintain visitation criteria and manage access per policy.
• Use Visitor Management System to log visitors and destinations.
• Assist with training new staff on programs and guidelines.

Skills

Customer service

Problem solving

Communication

Independent work

Computer skills

Education

Associate's degree

2 years healthcare experience

Job description

Stony Brook University Hospital is seeking a Part-Time Day Shift Concierge to support the visitor experience at the Information Desk and in the main lobby. The role includes greeting visitors, coordinating with clinical staff, and guiding them through visitation policies to ensure smooth patient flow.

The position emphasizes exceptional customer service, teamwork with security and nursing units, and adherence to DOH guidelines. Pre-employment checks apply; the posting remains open until filled.