Hospital Unit Secretary: Patient Care & Admin Support

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Job summary

Northwestern Medicine seeks a Unit Secretary to greet patients and coordinate the flow of information at the nurses’ station. You will assist physicians, nurses, and staff to support a smooth patient stay, including handling medical records and coordinating calls.

Responsibilities include admissions, discharges, and transfers, maintaining unit organization, and ensuring prompt, courteous patient service while using EMR systems and hospital protocols.

Qualifications

• Excellent communication and customer service skills are required.
• Familiarity with medical terminology is preferred.
• Experience in hospital or healthcare front desk roles is helpful.

Responsibilities

• Receives and greets patients, visitors, and staff at the unit.
• Coordinates flow of information at the nurses’ station.
• Prepares medical records for admission, discharge, and transfer.
• Maintains the nursing station and ensures efficient desk operations.

Skills

Customer service

Communication

Medical terminology

Education

High School Diploma or GED

Tools

EMR systems

Job description

Northwestern Medicine seeks a Unit Secretary to greet patients and coordinate the flow of information at the nurses’ station. You will assist physicians, nurses, and staff to support a smooth patient stay, including handling medical records and coordinating calls.

Responsibilities include admissions, discharges, and transfers, maintaining unit organization, and ensuring prompt, courteous patient service while using EMR systems and hospital protocols.