Patient Experience Coordinator – Unit Secretary

Jackalope Digital LLC; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine in Chicago seeks a Unit Secretary to greet patients, coordinate nurse station information, and support physicians, nurses, and staff in patient care unit operations. The role covers admissions/discharges, medical records handling, EMR downtime readiness, and desk flow tasks, with emphasis on customer service, accuracy in charting, and adherence to hospital policies.

High school or GED required; one year of college preferred; strong communication and computer skills

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Computer experience or proficiency with EMR systems.

Responsibilities

• Extends courtesies to patients, staff, and visitors.
• Answers the phone promptly and transfers calls.
• Prepares medical records on admission, discharge and transfer.
• Notifies nursing staff and physicians on admission.
• Tracks patient scheduling and bed census.
• Maintains nursing station and supplies.

Skills

Communication

Customer service

Computer skills

Education

High School Diploma or GED

Job description

Northwestern Medicine in Chicago seeks a Unit Secretary to greet patients, coordinate nurse station information, and support physicians, nurses, and staff in patient care unit operations. The role covers admissions/discharges, medical records handling, EMR downtime readiness, and desk flow tasks, with emphasis on customer service, accuracy in charting, and adherence to hospital policies.

High school or GED required; one year of college preferred; strong communication and computer skills