Hospital Telecommunications Operator — Patient Communications

Bon Secours; Portsmouth (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical and dental coverage

Tuition assistance

Paid time off

Job summary

A healthcare provider in Portsmouth, VA, is seeking a full-time Telecommunications Operator. The role involves managing communications between patients and staff, handling emergencies, and providing excellent customer service. Candidates should have a high school diploma, preferred experience in telecommunications or healthcare, and demonstrate strong communication skills. The position requires flexibility for different shifts, including weekends and holidays, with a focus on professionalism and adaptability in a busy environment.

Qualifications

• Must have a high school graduate or GED within 6 months of hire.
• Preferred six months experience in telecommunications or healthcare.
• Must be computer literate and able to handle multiple tasks.

Responsibilities

• Establish connections between patients, physicians, and staff.
• Manage the Medical Practice Answering service.
• Answer and route internal and external calls.
• Notify staff for emergencies and signal all clear.
• Process incoming calls maintaining accurate messages.

Skills

Telecommunications experience

Telephone customer service

Flexibility and adaptability

Professional communication

Computer literacy

Education

High school graduate or GED

Job description

A healthcare provider in Portsmouth, VA, is seeking a full-time Telecommunications Operator. The role involves managing communications between patients and staff, handling emergencies, and providing excellent customer service. Candidates should have a high school diploma, preferred experience in telecommunications or healthcare, and demonstrate strong communication skills. The position requires flexibility for different shifts, including weekends and holidays, with a focus on professionalism and adaptability in a busy environment.