24/7 Hospital Communications Operator

Sentara Health; Virginia Beach (VA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Tuition assistance

Job summary

Sentara Health is seeking a Central Communications Operator to serve as the primary hub for emergency and nonemergency communications across Sentara hospitals and afterhours services. Roles are on-site in Harrisonburg, VA or Virginia Beach, VA, with multiple shifts including first and third shifts and rotating weekends.

The ideal candidate has a high school diploma and at least 2 years in a fast-paced call center or communications role, proficiency with multi-line systems, and knowledge of

Qualifications

• High School Diploma or equivalent required.
• 2 years of experience in a high-volume communications or call center environment.
• Healthcare or emergency services exposure is preferred.

Responsibilities

• Serve as the central hub for emergency and nonemergency communications in a 24/7 environment.
• Coordinate rapid response and escalation with hospital departments and afterhours services.
• Provide accurate, urgent communication and high-quality customer service under pressure.

Skills

Calm under pressure

Attention to detail

Education

High School Diploma or equivalent

Tools

Multi-line phone systems

Paging systems

Emergency notification platforms

Electronic health record systems

Call management software

Job description

Sentara Health is seeking a Central Communications Operator to serve as the primary hub for emergency and nonemergency communications across Sentara hospitals and afterhours services. Roles are on-site in Harrisonburg, VA or Virginia Beach, VA, with multiple shifts including first and third shifts and rotating weekends.

The ideal candidate has a high school diploma and at least 2 years in a fast-paced call center or communications role, proficiency with multi-line systems, and knowledge of